Quality and innovation in public transportation service in Goiania – GO – Brazil

Authors

  • Maria Regina Silva Lima
  • Bento Alves Costa Filho
  • Cesar Ricardo Maia Vasconcelos

DOI:

https://doi.org/10.17058/redes.v18i3.3000

Keywords:

Intelligent transportation system. Public transportation. Innovation in public services. Adoption of innovation.

Abstract

The objective of this paper is to assess the dynamics of an intelligent transportation system (ITS) in the public sphere in Goiania (GO), Midwest region of Brazil, from the point of view of players related to the service – government, transportation companies and the citizen (user). Based on the literature of services quality and innovation, interviews with specialists and a survey were conducted. The results pointed to divergence in opinions. For the user, the new system did not overcome most of the deficiencies of the public transportation, although government and transit companies view the matter in an optimistic way.

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Published

2013-11-26

Issue

Vol. 18 No. 3 (2013)

Section

Articles

License

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How to Cite

Quality and innovation in public transportation service in Goiania – GO – Brazil. (2013). Redes , 18(3), 138-156. https://doi.org/10.17058/redes.v18i3.3000